Terms and Conditions
Without prejudice to the legislation in force in this regard, the general terms for the sale on this website will be those detailed below and the fact of its use implies its acceptance.
The present general conditions of sale have as object to regulate the relation between Tándem Grup Aove Íberos S.L. and the users of our Web, relative to all the transactions realized in this Web site.
Next, the contractual document that will regulate the sale of products through the web site www.tandemgrup.es property of Tándem Grup Aove Íberos S.L. (hereinafter the provider) is exposed. The use of the aforementioned website implies the acceptance of this document and implies that the user:
You have read, understand and comprehend the above.
That he/she is a person with sufficient capacity to contract.
That he/she assumes all the obligations set forth herein.
These conditions shall be valid for an indefinite period of time and shall be applicable to all sales made through the Provider's website www.tandemgrup.es.
The provider reserves the right to unilaterally modify these conditions, without affecting the products that were purchased prior to the modification.
Identity of the parties.
On the one hand, the supplier of the products acquired by the user is Tándem Grup Aove Íberos S.L., with address in Plaza Doctor Quesada 4 Bajo de Úbeda (JAÉN) and CIF: B-23809726 and with customer service e-mail email@example.com and on the other hand, the user, registered in the Web site by means of a user name and password, on which he has full responsibility of use and custody, being responsible for the veracity of the personal data facilitated to the lender.
Object of the Contract.
The purpose of this contract is to regulate the contractual relationship of purchase and sale between the provider and the user at the moment the user accepts during the on-line purchase process the corresponding box.
The contractual relationship of purchase and sale entails the delivery, in exchange for a determined price and publicly exposed through the website, of the products and payment method selected by the user, as well as the transport in the corresponding cases.
The sales procedure may only be carried out in the Spanish language.
Sales may also be supported by automatic translators if the user states that he/she does not know the Spanish language or goes to this website through them, and the provider shall not be liable in any case for any incident or error resulting from the use, appropriate or not, of these translators.
In order to access the services offered by the provider, the user may or may not register through the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required.
The user will select a user name and password, undertaking to make diligent use of the same, and not to make them available to third parties, as well as to notify the provider of the loss or theft of the same or possible access by an unauthorized third party, so that it proceeds to the immediate blocking.
The user may not choose as user name words that are intended to confuse others by identifying him/her as a member of the provider, as well as offensive, abusive and generally contrary to the law or the requirements of morality and decency.
Delivery of orders
The delivery of orders will be carried out at the address freely designated by the user. Once the order has been dispatched, the user will be notified of the shipment by the means previously provided by the user to the provider. Whenever possible, the provider will include a tracking number or the name of the agency, so that the user, if he so wishes, can be informed of the status of his shipment.
The provider has no responsibility if the delivery does not take place as a result of the data provided being inaccurate, incomplete or if the delivery cannot be made for reasons beyond the control of the shipping company, such as the absence of the recipient.
The provider will accompany the user in urging the shipping company to solve as soon as possible any incident that may arise, but cannot be held responsible, since it is a service outside the provider's control.
Both in the products and in the transport, the prices indicated in this website include the V.A.T. (Value Added Tax) and are expressed in Euros (€). They do not include any other type of tax, levy, customs or management fee or of any other nature that could affect the order to reach the destination freely chosen by the user, being the sole responsibility of this the management and payment of any incident to be resolved so that the shipment can reach its destination in compliance with all current regulations in your area.
Right of withdrawal
You have a period of 14 calendar days from receipt of the order to exercise your right of withdrawal. The costs of the return shall be borne by the customer.
Call our Customer Service (+34) 953 091 129 or send us an email to firstname.lastname@example.org to arrange the return of your order.
You must return the order in its original packaging, complete (related accessories, protections, labels, brochures, instructions, added values, etc.).
Items returned incomplete, spoiled, damaged, deteriorated, stained or in any condition that reasonably indicates that the product has been used will not be refunded or exchanged and will be returned by mail as soon as possible.
The user may cancel the order as long as the order has not been withdrawn from the provider's premises by the transport company. In this case, the Provider will pay the full value of the order minus third party commissions, if any, by the same payment method used by the user to pay for his order.
If the provider does not comply with the delivery (not transit) deadlines established, the user may request the cancellation of his order, and the provider shall refund the amount including the costs of third party commissions at the time of payment.
Returns will only be accepted for orders with errors in which the product delivered does not correspond to the user's order, product in poor condition or shipment with clear signs of mistreatment by the shipping agency, broken or with clear evidence of damage.
Ways to act in each case:
We will consider that it is an erroneous order when what the user receives does not correspond in whole or in part with his order. In this case the first thing to do is to contact the provider via email email@example.com informing the provider of the differences observed between what was ordered and what was received, as well as your order number, so that the provider can provide you with a solution.
Under no circumstances should the user send the package back to the provider unilaterally, without prior authorization from the provider. In this case, the user will be solely responsible for the costs of such shipment.
Product in bad condition
Any claim in this respect must be made within 24 or 48 hours maximum from the reception of the package, given the impossibility for the provider to check that the products have been transported in optimal conditions.
Broken packages or packages with clear evidence of mistreatment
In this case the user can act in two ways:
1st- In the cases in which small damages or slight deteriorations are observed.
You can directly not keep the package, mentioning its condition and it is ESSENTIAL to leave it in writing in the acknowledgement of receipt of the transport agency and communicate it as soon as possible (always before 24 hours) to the service provider in the e-mail firstname.lastname@example.org so that he can provide you with a solution. Or open it in the presence of the delivery person, observe if there is any damage inside and, as in the previous case, it is ESSENTIAL to write it down in the acknowledgement of receipt of the transport agency and communicate it immediately to the service provider.
2nd- Broken or severely damaged packages.
It is advisable not to accept the package. It is ESSENTIAL to write down the causes in the acknowledgement of receipt of the transport agency and to communicate it as soon as possible (always before 24 hours) to the service provider by e-mail email@example.com so that he can provide you with a solution.
In both cases it is advisable whenever possible to take photos of the condition of the packages in order to be able to access a posteriori to the possible indemnifications or simply to have our claims attended to.
Applicable law and jurisdiction
These conditions shall be governed or interpreted in accordance with Spanish law in that which is not expressly established. The provider and the user agree to submit any dispute that may arise under these Conditions to the Courts and Tribunals of Úbeda (Jaén).